Aviation ADR

How to complain about an Airport or Airline?

AviationADR is an Alternative Dispute Resolution (ADR) scheme which helps resolve disputes between passengers and airlines/airports.

Use of the AviationADR Alternative Dispute Resolution scheme is FREE to passengers and can be submitted without the need for any independent advice or third-party representation.

Make a complaint about an airline

AviationADR deals with various customer/passenger disputes ranging from cancelled flight compensation to denied boarding. If you have a dispute with an airline or airport subscribed to our scheme, then you can submit a FREE complaint to us now:

Start A Complaint

Types of airline complaints AviationADR can deal with:

Cancelled flight compensation
Delayed flight compensation
Cancelled flight refunds
Delayed flight refunds
Denied boarding disputes
Damaged, lost or delayed luggage disputes
Problems faced by disabled passengers or passengers with reduced mobility
Issues of unfair trading
Pricing
Misrepresentation

For more information, please click HERE

AviationADR’s Member Airlines:

Air Astana | Air Baltic | Air Canada | Air Canada Rouge | Air France | Asiana Airlines | Buzz | Delta | EasyJet | EgyptAir | Garuda Indonesia | KLM | Lauda | Air Malta | Royal Brunei | Ryanair | South African Airways | TAP Portugal | TUI | Turkish Airlines | Virgin Atlantic | Wizz Air

For more information, please click HERE

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information