Aviation ADR
How to complain about a Garuda Indonesia flight?
If you’ve faced an issue/disagreement with a Garuda Indonesia product/service, such as:
- A flight delay of over three hours
- Cancellation
- Loss or damage of luggage
- Unsatisfactory service
… and you’ve previously lodged your complaint with Garuda Indonesia, our Airline Complaint Form is available to advance your complaint process.
Escalate your Garuda Indonesia Complaint for FREE with AviationADR.
Garuda Indonesia Complaints
Before making a complaint about Garuda Indonesia
Please be aware that to be eligible to make a complaint against Garuda Indonesia, it’s necessary that you have initially brought your issue directly to Garuda Indonesia in written form.
After submitting your complaint to Garuda Indonesia, you should have either:
- Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
- Given Garuda Indonesia 8 weeks to respond to your complaint
… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.
AviationADR can only deal with unresolved complaints.
What Garuda Indonesia complaints can we deal with?
Our services involve handling complaints against any Garuda Indonesia flight that was scheduled to depart from a UK airport.
We can manage most disputes between consumers and airlines, including but not limited to disputes concerning:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
If Garuda Indonesia has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
