Aviation ADR
How to complain about a Turkish Airlines flight?
If you have an unresolved complaint involving Turkish Airlines, such as:
- A flight that has been delayed over three hours
- Cancellation
- Baggage loss or damage
- Unsatisfactory service
… this page is designed to guide you through the process.
If you’ve already made a complaint to Turkish Airlines directly and haven’t received a satisfactory resolution, our Airline Complaint Form is available to help you continue the complaint process.
Escalate your Turkish Airlines Complaint for FREE with AviationADR.
Turkish Airlines Complaints
Before making a complaint about Turkish Airlines
Please be aware that to lodge a complaint against Turkish Airlines, you must have initially submitted your complaint directly to Turkish Airlines in writing.
After submitting your complaint to Turkish Airlines, you should have either:
- Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
- Allotted Turkish Airlines 8 weeks to respond to your complaint
… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.
AviationADR can only deal with unresolved complaints.
What Turkish Airlines complaints can we deal with?
Our capacity involves handling complaints related to any Turkish Airlines flight scheduled to depart from a UK airport.
We can handle most disputes between consumers and airlines, including but not limited to the following:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
If Turkish Airlines has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
