Aviation ADR
Members of AviationADR
The companies below are members of AviationADR and have agreed to engage with our scheme, which means any final determination reached is legally binding – if accepted by you.
AviationADR (a trading name of Consumer Dispute Resolution Ltd) is approved by the Civil Aviation Authority to operate as an Alternative Dispute Resolution body for passengers. If you’ve had a dispute with an airline and are looking to escalate your complaint, we’re here to help you get your dispute resolved.
Airlines that are Members of our scheme
Air Astana | Air Baltic | Air Canada | Air Canada Rouge | Air France | Asiana Airlines | Buzz | Delta | EasyJet | EgyptAir | Garuda Indonesia | KLM | Lauda | Air Malta | Royal Brunei | Ryanair | South African Airways | TAP Portugal | TUI | Turkish Airlines | Virgin Atlantic | Wizz Air
Flight Eligibility
AviationADR can process complaints for all the airline members above if either the destination or departure of your flight is a UK airport.
We can also process cases involving other locations based on the airline you’re complaining about. Please see below:
Ryanair: We can accept any flight that had a destination or departure airport in the UK, Spain, or Denmark.
Wizz Air: We can accept any flight that had a destination or departure airport in Hungary, the UK or Germany.
Air Canada: We can accept any flight that had a destination or departure airport in Denmark, France, Spain, Italy, the UK, or Germany.
Lauda: We can accept any flight that had a destination or departure airport in the UK, Spain, or Denmark.
Malta Air: We can accept any flight that had a destination or departure airport in the UK, Spain, or Denmark.
Buzz: We can accept any flight that had a destination or departure airport in the UK, Spain, or Denmark.
If you have a dispute with an airline which is not listed above, then please visit the CAA’s Website to find out if they are a member of another ADR scheme.
If you have a dispute with an airport…
AviationADR deals with the following Airport members:
Humberside Airport | London City Airport
We cannot process complaints about Airports not listed above.
If you have a dispute with an airport which is not listed above, then please visit the CAA’s Website to find out if they are a member of another ADR scheme.