Aviation ADR
AviationADR scheme rules
- Our members
- Which complaints does the airline sector cover?
- Before making a complaint to AviationADR
- Next steps
- Complaint process
- What if I’m unhappy with the outcome?
- AviationADR scheme rules
AviationADR scheme rules
Please click here to download the AviationADR scheme rules (PDF)
AviationADR FAQs
Others
Please visit our Passenger Advice page here.
Dispute Resolution members:
Air Astana | Air Canada | Air Canada Rouge | Air China | Air France | Asiana Airlines
Delta | EgyptAir | Emirates | Flybe | Garuda Indonesia | KLM | Norwegian | Oman Air | Royal Brunei |
Small Planet Airlines | South African Airways | TAP Portugal | Turkish Airlines | Virgin Atlantic | Wizz Air
If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information
If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.
AviationADR is a CAA-approved ADR provider
