Aviation ADR
Compensation Amounts
Flight delay compensation amounts explained:
If you’ve had a flight delay and aren’t sure how much compensation you could claim, please see our table below.
Flight Distance |
Length of Delay |
Compensation Amount |
| Up to 1,500km | 3 hours or more | €250 |
| 1,500km-3,500km | 3 hours or more | €400 |
| Over 3,500km | Between 2 EU Member States & 3 hours or more | €400 |
| Over 3,500km | 3-4 hours | €300 |
| Over 3,500km | More than 4 hours | €600 |
Under UK & EU law, airlines are required to pay compensation to passengers when their flights are delayed or cancelled.
However, you only have the right to compensation in certain circumstances.
There are 2 key factors:
- The delay upon arrival at your destination must be 3 hours or more.
- The cause of the delay.
For more about your passenger rights, click HERE to read our Passenger Advice Guide.
If your airline, or the airport/s you used, have refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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