Aviation ADR

Complain about a cancelled flight

Cancelled flight documents

Flight Cancellations

To be eligible for Cancelled Flight Compensation under the UK261 or EU261 laws, several conditions must be met.

If your flight is delayed by more than 5 hours, you have the right to abandon your flight, and receive a refund
If your flight delay means that you reach your destination more than 3 hours late, you may also be able to pursue a resolution

Please Note: If the airline notified you about the cancellation 14 days or more before the flight, you are not eligible for compensation.

Unsure on how much you could claim? View our Compensation Amounts page for more information.

The amount of Cancelled Flight Compensation ranges between €250-600 Euros – or £110-£520 GBP -, and depends on many factors, including:

The distance between your original point of departure and your final destination
The length of the delay if you agreed to a re-routing or alternate flight
Whether your flight was in the EU or not.

Please see the Civil Aviation Authority’s webpage for the most up-to-date information.

There are three (3) ways to bring your complaint to AviationADR:

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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