Aviation ADR
Compensation Amounts
Flight cancellation compensation amounts explained:
Flights cancelled less than 7 days before departure:
If your flight was cancelled less than 7 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out:
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 |
| Arrival – at least 2 hours later than booked flight | €250 | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 |
| Arrival – at least 3 hours later than booked flight | €400 | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 |
| Arrival – at least 4 hours later than booked flight | €600 |
Flights cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 | |
| Arrival – 4+ hours later than booked flight | €250 | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 | |
| Arrival – 4+ hours later than booked flight | €400 | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 |
| Arrival – 4+ hours later than booked flight | €600 |
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Contact Methods
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By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
