Denied Boarding/Being Bumped off a Flight

For UK261 or EU261 to apply, you mustn’t surrender your seat voluntarily on a flight.

In cases where you agree to give up on your seat in exchange for a Travel Voucher, Airline Miles or other sort of compensation, you are no longer eligible for further compensation under the Regulations.

You also won’t be entitled to compensation in the following cases:

• You didn’t check-in on time*

• You were not present at the gate on time*

• You do not have the required travel documents (boarding pass, passport, and visa when applicable)

• You created or represented a health, safety or security concern

*”On-time” refers to the time limit set by the airline. This information is available on their respective website, and should be indicated in your booking confirmation and boarding pass as well.

How much can I claim for being denied Boarding?

The amount of the denied boarding flight compensation ranges between €250-600 Euros, or £110-£520 GBP, and depends on:

• The distance between your original point of departure and your final destination

The table below summarizes the amount you could claim:

The good news for you is that the airline is supposed to pay you this compensation immediately, at the airport!

In addition, you are entitled to a re-routing to your destination.

Source: Claim Compass

If your airline, or the airport/s you used, have refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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