Aviation ADR
Complain about lost, delayed, or damaged Luggage
Baggage complaints
If your luggage has been lost, damaged or delayed, here’s a quick guide on what you can do and how to start your baggage complaint.
If you notice an issue with your luggage:
You must report the fact that your luggage has been lost, delayed or damaged at the airport and keep a copy of the Property Irregularity Report, which staff of the airline should then complete.
For lost or stolen items, or damaged baggage
To make a claim you must contact the airline in writing:
- Within 7 days
You will have to demonstrate that your bag and its contents were worth the amount you are claiming by using receipts, credit card records or any other proof of value.
Airlines also do not allow for “new for old” replacement when considering the value of your claim. They will look at the value of the item based on its age when lost.
For delayed bags
To make a claim you must contact the airline in writing:
- Within 21 days from receiving the delayed bag
Make sure to label your luggage! (Include your name, address and email address on the inside of the baggage in case the tags on the outside are lost.)
If your airline, or the airport/s you used, have refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
Curious about your Flight Rights?
We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:
Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
