Before making a complaint about Royal Brunei Airlines

Please note that to file a complaint against Royal Brunei Airlines, you must have initially communicated your issue directly to Royal Brunei Airlines in writing.

After launching your complaint to Royal Brunei Airlines, you should have either:

• Received a Final Written Response (commonly known as a ‘Deadlock Letter’)
• Granted Royal Brunei Airlines 8 weeks to respond to your complaint

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

Aviation Dispute Resolution is specifically designed to address unresolved complaints.

What Royal Brunei Airlines complaints can we deal with?

Types of Royal Brunei Airlines Complaints We Can Address Our domain includes handling complaints against any Royal Brunei Airlines flight that was set to arrive or depart from a UK airport.

We have the capacity to handle most disputes between consumers and airlines, which can include various issues such as:

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

For more information on what we can deal with and how to start your complaint, please click HERE.

If Royal Brunei Airlines has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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