Aviation ADR
How to complain about a Delta Airlines flight?
In the event that you’ve encountered an issue with a Delta product or service, such as:
- A flight that was delayed over three hours
- A cancelled flight
- A case of lost or damaged luggage
- Unsatisfactory service in general
… this page serves as a guide on how to lodge your complaint about a Delta Airlines flight.
If you have already made an official complaint to Delta, you can utilise our Airline Complaint Form to kick-start your complaint process.
Escalate your Delta Airlines Complaint for FREE with AviationADR.
Delta Airlines Complaints
Before making a complaint about Delta
Bear in mind that to lodge a complaint against Delta, it’s necessary you should have formally raised your issue with Delta’s customer service first in written form.
After lodging your complaint with Delta Airlines, you should have either:
- Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
- Allowed Delta 8 weeks to respond to your complaint
… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.
AviationADR is only equipped to handle unresolved complaints.
What Delta complaints can we deal with?
Our capacity includes handling complaints that concern any Delta flight that was scheduled to either depart from a UK airport.
We are able to mediate most disputes between consumers and airlines, which includes:
- Cancelled flights
- Delayed flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
If Delta Airlines has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
