Aviation ADR
How to complain about an airline in the UK
If you’ve had a dispute with an airline in the UK and are looking to escalate your complaint for a swift resolution, AviationADR can help you get your dispute resolved.
AviationADR is FREE for passengers to use and we don’t take any of your compensation – you keep 100%.
We are approved by the CAA and the official ADR provider for some of the biggest airlines. To view our members, click HERE.
My flight with a UK airline/airport was disrupted, what can I do?
Before filing your complaint with AviationADR, you need to raise your complaint with the airline/airport directly in writing, and either have received a final written response (otherwise known as a ‘deadlock letter’), or given the airline/airport eight (8) weeks to respond. AviationADR can only deal with unresolved complaints.
What complaints can AviationADR deal with?
AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport. Please advise, the airline/airport has to be one of our members for you to be able to file your complaint with us.
We can deal with most unresolved disputes between passengers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
For more information on what we can deal with, click HERE
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
