Before making a complaint about Air France

Please note: to lodge a complaint against Air France, you must have addressed your issue directly with Air France in writing.

After raising your complaint with Air France, you should have either:

• Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
• Given Air France 8 weeks to respond to your complaint

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

AviationADR deals exclusively with unresolved complaints.

What Air France complaints can we deal with?

Our services include handling complaints against any Air France flight that was scheduled to arrive or depart (or had intended to do so) from a UK airport.

We’re capable of managing most disputes between consumers and airlines, encompassing issues that might relate to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

If Air France has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.