Aviation ADR
How to claim flight cancellation compensation for an Air Astana flight?
This page will help you claim flight cancellation compensation for an Air Astana flight.
Before making a complaint about an Air Astana flight cancellation
Please note that to be eligible to make a complaint against Air Astana, you must have already complained to Air Astana directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Astana eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Air Astana flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How to make a flight cancellation complaint?
You can make a complaint online by clicking HERE or by filling out a paper form which can be downloaded HERE.
How much compensation are you entitled to?
You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for a Air Astana flight cancellation.
Air Astana flight cancelled less than 7 days before departure
If your Air Astana flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Arrival – at least 2 hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Arrival – at least 3 hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – at least 4 hours later than booked flight | €600 (£480) |
Air Astana flight cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 (£200) | |
| Arrival – 4+ hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 (£320) | |
| Arrival – 4+ hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – 4+ hours later than booked flight | €600 (£480) |
For more information about AviationADR, please view our FAQ page.
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Contact Methods
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By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
