Aviation ADR
How to complain about a Wizz Air flight?
If you’ve encountered an issue/dispute with a Wizz Air service/product, for instance:
- A flight that was delayed over three hours
- Cancellation
- Loss or damage of luggage
- The service you received wasn’t satisfactory
… and you’ve already lodged your complaint with Wizz Air, our Airline Complaint Form can facilitate your continued complaint process.
Escalate your Wizz Air Complaint for FREE with AviationADR.
Wizz Air Complaints
Before making a complaint about Wizz Air
Please be aware, to be eligible to lodge a complaint against Wizz Air, you must have initially submitted your complaint directly with Wizz Air in written form.
After launching your complaint with Wizz Air, you should have either:
- Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
- Allowed Wizz Air 8 weeks to respond to your complaint
… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.
AviationADR can only deal with unresolved complaints.
What Wizz Air complaints can we deal with?
We handle complaints against any Wizz Air flight with a destination or departure airport in Hungary, the UK, or Germany.
We’re equipped to deal with most disputes between consumers and airlines, which can include issues such as:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
If Wizz Air has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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Contact Methods
-
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
