Before making a complaint about Virgin Atlantic

Please understand that to be eligible to lodge a complaint against Virgin Atlantic, you should have initially addressed your concerns directly to Virgin Atlantic in written form.

After submitting your complaint to Virgin Atlantic, you should have either:

• Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
• Allowed Virgin Atlantic 8 weeks to respond to your complaint

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

AviationADR can only deal with unresolved complaints.

What Virgin Atlantic complaints can we deal with?

Our operations include managing complaints against any Virgin Atlantic flight that was intended to arrive or depart from a UK airport.

We’re capable of managing most disputes between consumers and airlines, including those related to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

If Virgin Atlantic has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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