What to do if your Air Canada Rouge flight is cancelled or delayed?

AviationADR functions as an Alternative Dispute Resolution (ADR) body for aviation consumers, and is endorsed by the Civil Aviation Authority.

If you’ve encountered a dispute with Air Canada Rouge and seek to escalate your complaint towards a swift resolution, we stand ready to assist with your dispute resolution.

Before making a complaint about Air Canada Rouge

Please note that to be eligible to make a complaint against Air Canada Rouge, you must have already raised your issue directly with Air Canada in written form.

After submitting your complaint to Air Canada, you should have either:

• Received a Final Written Response (otherwise known as a ‘Deadlock Letter’)
• Allowed Air Canada 8 weeks to respond to your complaint

… You can only submit your complaint to us once at least 1 of these conditions is fulfilled.

AviationADR is specifically designed to deal with unresolved complaints.

Which complaints does the Airline Sector cover?

Our jurisdiction involves managing complaints against any Air Canada Rouge flight that was scheduled to depart from a UK airport.

What complaints can AviationADR deal with?

We are set out to handle most conflicts between consumers and airlines, encompassing disputes surrounding various issues such as:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

If Air Canada Rouge has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.